Controlling Manager

Job Description Key Responsibilities Financial Controlling and Planning: Own and coordinate annual budgeting, forecasting and multi-year planning for the GBS organization Analyze performance (incl. FTE’s, financial targets and key cost drivers) and recommend actions to optimize costs, allocate resources, prioritize investments and enable organizational change Prepare financial models and business cases for transformation and investment initiatives Management Reporting and Performance Management: Design, prepare and continuously improve the reporting framework (management reporting, dashboards, financial and operational KPIs) in line with business and corporate requirements Ensure transparent and consistent performance information across functions, covering costs, productivity, FTE utilization, SLA delivery, service quality, process efficiency and automation Provide management commentary, root-cause analysis and recommendations on performance gaps, risks and improvement opportunities Workforce and Capacity Planning: Partner with operational leaders to translate service volumes, scope of work and process changes into workforce capacity plans and charging; monitor FTE utilization and personnel cost development to support identification of optimization measures Support resource planning for migrations, process changes and transformation initiatives Finance Process Transformation: Partner with Finance Transformation to translate initiatives into measurable targets and deliverables, develop KPIs and dashboards for progress monitoring, co-create Process KPI framework Business Partnering and Governance: Act as a trusted financial partner to the GBS Director, process leaders and support functions, providing insights and recommendations to support decision-making Present results and scenarios to leadership, challenge assumptions where appropriate, and ensure follow-up on agreed actions through performance reviews and governance forums Collaborate with Operations, Finance Transformation, HR, Accounting and Corporate functions to strengthen organizational performance and create effective feedback loops Continuous Improvement and Team Leadership: Drive standardization, automation and simplification of controlling and reporting processes, including BI and self-service reporting solutions Lead, organize and develop a small team of controlling specialists and reporting experts, setting priorities and ensuring high-quality and timely delivery Foster a culture of ownership, data quality, collaboration and continuous improvement. Qualifications Qualification and Experience: University degree in Finance, Accounting, Economics, Controlling or a related discipline; ACCA, CIMA or equivalent qualification is an advantage Minimum 6 years of relevant professional experience in Controlling, FP&A, management reporting or finance, preferably in an international organization Practical experience in an SSC, GBS or BPO environment, with a good understanding of service operations and accounting processes such as R2R/GL, P2P/AP, O2C/AR and Master Data Strong experience in budgeting, forecasting, cost controlling, variance analysis, financial modelling and management reporting Experience in performance management using financial and operational KPIs, including costs, productivity, SLAs, service volumes, FTEs and workforce/capacity utilization Experience in supporting business decisions through financial analysis, management insights and business cases, with the ability to identify performance gaps, risks and improvement opportunities Exposure to quality assurance, internal controls, audit, root-cause analysis or process governance is an advantage Advanced Microsoft Excel and strong data analysis skills; practical experience with Power BI or a comparable BI/reporting tool Working knowledge of SAP FI/CO, SAP S/4HANA or a comparable ERP system At least 2 years of experience in people management, team coordination or leading expert work Experience in driving process improvements, standardization, automation or organizational change Ability to present complex financial and operational information clearly to management and work effectively with senior stakeholders across functions Fluent English, both written and spoken.  Additional Information We provide:   Stable employment in an international corporation that is constantly growing The chance to expand your knowledge and gain experience in various areas Co-financed private medical care and group insurance, also available for family members Cash benefits as part of the Social Benefits Fund, e.g., a Christmas allowance Higher salary if you know an additional language Co-financed sports card Team and company integration events after hours Hybrid work Company Description We are the METRO Global Solution Center! Our motto, "We make it count," reflects our belief that accounting is more than just numbers - it's about creating impactful solutions, driving meaningful change, and always counting for more. As a proud member of the METRO/MAKRO family, a leading international wholesaler with over 86,000 employees across 30+ countries, we are committed to excellence and innovation. Our inclusive and diverse community promotes collaboration, personal development, and dedication to achieving our goals together. We are looking for an experienced Controlling Manager to lead end-to-end Controlling within our GBS organization. The role acts as a financial business partner to the leadership team, providing insights and recommendations based on financial and operational data. You take ownership for budgeting and forecasting, performance monitoring and analysis, reporting KPI and reporting framework. The role also includes leading a small team of controlling experts. Join our team and experience the spirit of "We make it count."