Enterprise Solution Architect

Project Role : Enterprise Solution Architect Project Role Description : Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client’s organization goals. Must have skills : ServiceNow IT Operations Management (ITOM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education ServiceNow Platform Architect CTA Mandatory Role Overview We are looking for an experienced ServiceNow Platform Architect to provide technical leadership across platform strategy, solution architecture, integrations, governance, and delivery. The role requires a strong combination of architecture, hands-on ServiceNow expertise, solutioning, POCs, estimation, and client engagement. Key Responsibilities Strategy & Roadmap Define and contribute to the platform vision and roadmap aligned with business goals and ServiceNow product direction. Assess new capabilities such as Now Assist, AI Search, Workflow Data Fabric, and Workspaces and recommend adoption approaches. Advise stakeholders on product fit, licensing considerations, and technology investments. Solution Architecture & Design Lead requirement workshops and translate business requirements into scalable solution designs and technical specifications. Design data models, CMDB/CSDM structures, workflows, applications, and platform architecture. Drive an out-of-box-first approach and ensure customizations are justified, maintainable, and upgrade-friendly. Determine appropriate use of Flow Designer, scripting, IntegrationHub, Workspaces, Employee Center, Service Portal, and other platform capabilities. Solutioning, POCs & Estimation Lead technical solutioning for new projects, enhancements, and opportunities. Design and develop POCs to validate requirements, architecture, integrations, and new ServiceNow capabilities. Prepare technical project estimates, assumptions, dependencies, risks, and implementation approaches. Support technical proposals, solution presentations, and client demonstrations. Integration Architecture Design integrations with enterprise systems using IntegrationHub, REST/SOAP APIs, MID Server, and event-driven patterns. Define standards for OAuth, SSO/SAML, data synchronization, error handling, monitoring, and integration security. Governance, Security & Platform Health Define architecture, coding, security, naming, source-control, and development standards. Review designs and code for quality, performance, security, technical debt, and upgrade impact. Define security models including roles, ACLs, data segregation, and encryption. Govern instance strategy, ATF, Instance Scan/HealthScan, upgrades, cloning, CI/CD, and deployment practices. Technical Leadership & Delivery Provide hands-on technical guidance and support developers in resolving complex ServiceNow issues. Work with product owners, business analysts, and development teams on technical feasibility and delivery. Act as a senior technical point of contact for clients, stakeholders, vendors, and ServiceNow. Mentor developers/admins and contribute to the ServiceNow CoE and platform operating model. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.