Quality Assurance Associate

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • You will be aligned with our Customer Support vertically and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. • Quality control is a process by which entities review the quality of all factors involved in production • Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit or validate current control effectiveness and drive improvements wherever required. What are we looking for? • Quality Assurance (QA) • Quality Auditing • Quality Management • Adaptable and flexible • Commitment to quality • Agility for quick learning • Written and verbal communication • Ability to work well in a team • Microsoft Excel • Microsoft PowerPoint Roles and Responsibilities: • In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers before updating supervisors • In this role you may have limited exposure with clients and or management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts Any Graduation Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.