Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments. CORE RESPONSIBILITIES Roles & Responsibilities: - Architecture & Strategy -Define enterprise endpoint architecture, roadmaps & engineering governance -Cloud & Modern Workplace-Lead Windows 365, Azure, Entra ID, & cloud-native initiatives -Automation & Excellence-Build PowerShell frameworks automate provisioning, config & deployment -Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management -Process & Governance- Create standards, runbooks, service health dashboards & CSI initiatives - Stakeholder Management- Trusted advisor lead technical workshops & executive-level briefings Professional & Technical Skills: -Intune, SCCM/MECM, Autopilot, Co-management, Windows Update, Defender -Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access -Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication -Advanced PowerShell, Automation Frameworks, Graph API (preferred) -Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join -ITIL v4 — Incident, Problem, Change & Major Incident Management Additional Information: QUALIFICATIONS 12–18+ years IT infrastructure experience 8+ years in endpoint / Digital Workplace engineering Bachelors in CS, IT, or related field Global enterprise scale (50,000+ endpoints) PREFERRED CERTIFICATIONS MS Endpoint Administrator Associate Azure Admin / Azure Solutions Architect Expert Enterprise Administrator Expert, ITIL v4 INNOVATION & KEY KPIs AI-powered & autonomous endpoint management Digital Employee Experience (DEX) & Copilot capabilities Predictive remediation & self-healing technologies KPIs: Endpoint availability, patch compliance, automation hours saved, MTTR, CSAT / XLAs, security baseline & device compliance scores. - The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.