Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : ServiceNow Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Role Overview ServiceNow Developer with Order Management for Telecommunications (OMT/SOMT) as the primary skill, supporting the ServiceNow implementation by designing and building order capture, decomposition and orchestration capabilities, with working knowledge of CSM, CLM, integrations and platform automation as secondary skills. Primary Responsibilities – OMT/SOMT -Design, develop and configure ServiceNow Order Management (OMT/SOMT) solutions end to end. -Implement order capture, order decomposition, orchestration plans and fulfilment task flows. -Configure the telecom product catalog, product offerings, specifications and product-to-service mapping. -Build Quote-to-Order and Order-to-Activate journeys, including order status, milestones and jeopardy handling. -Align order objects to the product model and account model so orders decompose and fulfil correctly. -Develop scripts, business rules, script includes, ACLs and scoped applications following OMT best practices. -Support catalog and order data migration, environment setup, update set / pipeline deployment and release activities. -Triage order management defects, perform root-cause analysis and support SIT, UAT and hypercare. Secondary Responsibilities -Support Customer Service Management (CSM) configuration – case management, account and product model, agent and portal experiences – where orders are raised and tracked. -Build integrations using IntegrationHub and TMF APIs to CRM, billing, CPQ and order management systems. -Implement automation with Flow Designer, Playbooks and Now Assist (AI capabilities). -Support Contract Lifecycle Management (CLM) – Sales Agreements, Service Contracts and Entitlements – as they drive order eligibility and pricing. Mandatory Skills -Strong hands-on OMT/SOMT development and configuration experience on the ServiceNow platform. -In-depth knowledge of order capture, decomposition, orchestration and the telecom product -catalog. -JavaScript, Glide APIs, scripting and scoped application development. -Working knowledge of CSM and CLM data concepts, product model and account model. -IntegrationHub / REST / SOAP integrations and Flow Designer automation. -Knowledge of the Configure Price Quote (CPQ) concept. Preferred Skills -Telecommunications industry experience and telecom product catalog management. -Exposure to CSM case management and CLM contract lifecycle processes. -Experience with CPQ integration, Flow Designer, Playbooks, Now Assist and ATF automated testing. Certifications -Mandatory: ServiceNow CSA, SOMT Accreditation -Preferred: ServiceNow CAD, CIS-CSM, other relevant ServiceNow implementation certifications 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.