Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Storage Area Networks (SAN) Architecture and Design Good to have skills : Vmware Virtualization Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Storage & Virtualization Systems Engineer (m/f/d) within Global Data Center Operations, you design, operate, and continuously optimize large-scale, mission-critical compute and storage platforms across multiple enterprise data centers. You contribute to global platform architecture, ensure standardization and resilience, and support 24x7 enterprise operations in a globally distributed environment. Roles & Responsibilities: Design, operate, and optimize enterprise-scale compute and storage platforms across global data centers and hybrid environments. Architect, standardize, and operate VMware-based SDDC platforms including vSphere, vCenter, NSX, and Aria vRealize Operations. Manage x86 server platforms (Dell, HPE, Lenovo), including lifecycle management, firmware governance, and capacity planning. Design and operate global storage platforms including Brocade SAN, NetApp NAS (MetroCluster, replication, cloning), StorageGRID, and Pure Storage (FlashArray, FlashBlade). Define and operate enterprise backup and disaster recovery standards using Commvault Backup. Execute global infrastructure initiatives such as data center migrations, platform upgrades, standardization, and legacy decommissioning. Drive automation and operational efficiency using scripting, GitLab CI/CD pipelines, and infrastructure-as code. Act as escalation point for complex incidents, leading root cause analysis and long-term remediation. Collaborate with global network, security, cloud, and application teams to deliver end-to-end infrastructure solutions. Create and maintain global architecture documentation, operational standards, and runbooks. Participate in on-call and shift-based rotations as part of a 24 7 follow-the-sun operations model. Professional & Technical Skills: 3+ years of experience in enterprise or global data center operations. Strong expertise in VMware technologies including vSphere, vCenter, NSX, and Aria vRealize Operations. Hands-on experience with x86 server infrastructures from Dell, HPE, and Lenovo. In-depth knowledge of Brocade SAN fabrics, zoning, and enterprise-scale SAN design. Strong experience with NetApp storage solutions including NAS, MetroCluster, replication, and cloning. Experience with NetApp StorageGRID and object storage architectures. Hands-on experience with Pure Storage platforms including FlashArray and FlashBlade. Solid understanding of enterprise backup, recovery, and business continuity using Commvault Backup & Recovery. Scripting skills in Python and PowerShell for automation and operational tooling. Strong hands-on experience with Ansible for automated configuration management and deployment. Experience with GitLab CI/CD pipelines and infrastructure-as-code (IaC) methodologies. Strong knowledge of high availability, disaster recovery, and resilience design. Ability to work effectively in globally distributed teams with strong communication skills. Fluent English communication skills. Additional Information: - The candidate should have minimum 3 years of experience in Storage Area Networks (SAN) Architecture and Design. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.